There was no option there by which I could say, ask the recorded voices that, look, yes, my balance shows this, but why did you disallow the credit card in that case? So I had a disturbed sleep for the night because I was always thinking that possibly there could be something else to it. So the call center opened at 09:00 A.m.. I spoke to a customer executive who again reiterated what the recorded voice had said. I said then, but why did it risk it?
upal chakraborty
@upalchak · 5:00
Okay, so we have been talking about mainly customer service. Now, customer service is also a part of marketing because of the very simple reason that, again, marketing veterans have actually calculated and found that it costs six times to obtain a new customer and retain an existing customer. Because a customer, once he is engaged with your brand, he will continue with it. I mean, how many of us would like to leave an Airtel and go and subscribe to a Vodafone or a Geo?
upal chakraborty
@upalchak · 5:00
Now there too it's the same thing actually related to the example of that card getting dishonored, but a slightly more complex viewpoint which actually deals with human empathy and why artificial intelligence in today's situation is still not able to acquire that status where a human being is really 100% satisfied. Now, there are certain basic things which we are always happy with. Like my order order, I give the order number. Status will be delivered tomorrow. That they are able to do
Swell Team
@Swell · 0:15
upal chakraborty
@upalchak · 1:44
Okay. Sorry, I didn't notice when the five minutes limit was crossed, so I'll just take one more minute. Because any case, whatever I planned to do this week was almost coming to a close. So I was basically trying to emphasize the point that empathy and connection with human beings is a separate aspect which we are far away in the world of artificial intelligence. But are we really far away? If we are really that far, how come Chat GPT has come as a regenerative AI?