Kayla Danford
@MissKaylaSue · 4:26
Inclusive Customer Service Training
You can still provide the same good experience for the customer, but it's something where everybody can do that in a way that is comfortable and I think ultimately going to be more authentic of an experience for both the worker and the customer
Angela Kaye
@AnngieKaye · 2:10
And how would you do that? I will say that when I walk into a place as a customer, for me, it's generally like a vibe. Right? It's not just a smile, it's not just looking at me, although I do like to be acknowledged
Kayla Danford
@MissKaylaSue · 2:26
It. Absolutely. I think those are some wonderful ideas, and they're so easy for anybody to do. It's a great way to show acknowledgment, to show that you're appreciative of the person being there and being able to help them out with their day. So, yeah, I think that definitely represents a way that everybody could provide that customer service. I know with the eye contact, that's one thing that I speak a bit from personal experience with as well
Swell Team
@Swell · 0:15
And pretty much if you're not around special needs people and you don't have that training, you're not going to understand it and you don't understand what the big deal is. So I think the more people are exposed to it, the more language is changed on their part. And again, they really need to spend time with these populations to understand where they're coming from. So hopefully at some point they will change the language and make it more inclusive