That's a good way to start. Also, I would also ask by simply stating how can I support you? So by asking how can I support you? Or how can you support yourself? That'll give you an awareness that'll make it easier to understand and just be there for that person and master those emotions anyways. Not only will you be helping them understanding their acute situations, but you are also helping them develop their emotional intelligence. Implementing emotional intelligence is the key to a thriving society