Communication Lessons from the Square Outage.
Make sure that your customer is at least communicated, that you're actively doing work. We have 1000 people working on this issue then can have a thousand people working on this issue and let them know. And then last but not least, provide a preliminary root cause document. Explain what happened, be honest, write out what you can, but you do not have to expose any trade secrets and that is what I want to share with you today. Have a great day