And they put us up at the Ritz Carlton, and, oh, how flush. But what got me was they noticed when I walked in that I had an obvious limp. And standing at the counter, as customers checking in, I was leaning on the counter, and the desk clerk astutely picked up that I was having some difficulty standing during the check in process, which was a little bit lengthy
Rocío (Ro) Christensen
@rocio · 1:04
Yeah. It's really that eye for detail, I think that sends a customer service experience over the line of just good and makes it fantastic when you're not just a name checking in or just some random data, but a person standing there in front of them and they notice and they're observing and they take action with it. I think that's really great and very sharp and so cool that you went and researched how they train these workers at hotels. At the Ritz Carlton