So in these days, day and age, when everybody is kind of down, it's good to be able to sort of think about what can I do to really provide something special. And that's really where unreasonable hospitality comes in because you really do need to set yourself apart from your competition. And I kind of think, and I've spoken about this before with the way that customer service is these days, the lack of customer service
Deborah Pardes
@DBPardes · 0:26
Hello. Hey. I just put a link here to the actual podcast. I have a bit of a cold, so I'm not going to answer too much. But I just want to say I love this topic and I will listen to the podcast and come back. A really nuanced idea. Nuanced in the sense that you're right. It's like the little things, but it's such a great, great reminder to go above and beyond. Thanks
Judith Beck
@everystep · 4:22
People will react to their smile and react to them engaging with them as customers. It'll probably make their day more fun. So so I think that's great that you did that. And next time you go in there, she'll probably have a great conversation with you again, and she'll remember that. So thanks for sharing that. I think that's really great. Bye
Jerome Dees Jr
@SpeakerDees · 2:44
And not a customer service position, not a customer facing position, but that individual was in a position to do something that they may not even think about to this day. But here I am six years later, still sharing it on a podcast. Just because you're not necessarily in that position where you think you're giving, that your entire team still represents your organization, it can make an impact. The last thing is, I have had customers who we dropped the ball with
Judith Beck
@everystep · 2:39
And I think what happens is that companies really work hard to try to get the customer in the door or provide great service, and then after they get them in the door, they forget that that customer can always leave, they can always go somewhere else, and they drop the ball. For example, if someone's in a service industry, they may think, well, this customer has been with us for the last couple of years, so I don't have to worry about them going somewhere else