Toby Tullis

@TobinT·2yr ago·3:14

Pillar Three to #GenuinelyConnect Good Service

CareerStudent Life⭐ Editor's PicksCulture

https://www.sixstreetmarketing.com/post/pillar-...

"…As we move along the landscape of digital marketing, the faster that we go, the easier we are more frustrated, the easier that we are inundated with other things to do on our list. Our list grows longer. Our frustrations grow deeper. Our frustrations are often hard to put on the curb when you are the face of the company. For a customer service perspective, we get easily bothered by things. The other part of it is with the availability of digital technology.…"

2

Deborah Pardes

@DBPardes · 2yr ago · 2:23

"…If we stop having expectations, then there's never going to be accountability to good customer service because there's a level of anonymity that companies will leverage as I don't know you, you don't know me. I just know how you order and that's important, and that's what we track. But you're talking about a whole other level, a whole other ecosystem that I hope doesn't go to the wayside thanks to this conversation.…"

Keeping things human ...

4

Mark Ward

@AskMarkWard · 2yr ago · 2:05

"…All they are able to do is either very little or to state what they are prevented from doing by virtue of the policy says, which is one of the most aggravating responses that you can receive. I do believe that customer service is decaying, and we need to get back to prioritizing that, in my opinion.…"

The Decay/Deckine of Customer Service

4

Mark Ward

@AskMarkWard · 2yr ago · 0:33

"…By the way, I would just like to point out as a post script that I see the typo where it says deep decline or something like that. Instead of decline, I'm inclined incredibly embarrassed. I don't think there's a way to edit it. If there is. God help me, please let someone let me know. I'm slightly mortified. I promise you that I know how to spell it's. You.…"

3

Deborah Pardes

@DBPardes · 2yr ago · 0:51

"…Don't don't click, click, click, just hold it there. And as you hold it down, a little dialogue box will come up. I'm sure you'll figure it out because we'll see that you will spell it correctly. And anyway, I don't want to take time out of Tobin's Swell cast here. In fact, we can delete. We shouldn't. We should keep these because it's funny. Okay. And thanks for your comments.…"

@AskMarkWard yes there is a way to edit a typo but thanks for being human!

2

Deborah Pardes

@DBPardes · 2yr ago · 0:42

"…Hey, I just had this epiphany about customer service in reference to what just happened. Somebody had an issue, and then customer service jumped in, which was me. And I'm just wondering, tell me, what's your philosophy on automation versus the human being? And is there any way for the human being who's in charge of automation to make it reactive and responsive in a better way?…"

Making automation in customer service more human. Possible reallllly?

Swell Team

@Swell · now · 0:15

Welcome to Swell!

Toby Tullis

@TobinT · 2yr ago · 1:44

"…So yes, I believe that automation will win. I believe that AI will take off. I certainly hope it's not as dystopian as the systems take over, but Nevertheless, I think that it takes a human approach.…"

0:000:00

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