@Shaz
Shaz
@Shaz · 4:35

Zomato finds itself in yet another controversy!!

article image placeholderUploaded by @Shaz
And also since he's trying to be logical, here's my logical explanation here. The customer is trying to tell the customer agent, call the hotel and check with the order. So if the hotel people didn't know Hindi, you telling this to the customer has no use. What if the customer knows Hindi? How is that going to help you? You still have to talk to the restaurant owner who doesn't speak Hindi. Food agents, food delivery agents who are from that local place

Teach ur staff better, apologize and move on! News source: https://bit.ly/3Geu1FM

11
@diyapatel264
Diya Patel
@diyapatel264 · 2:25
I completely agree with the fact that Hindi should not just be forced on every Indian, especially because the customer was from Tamilado. And I know that in South India, specifically in Tamiladu, Hindi is not really spoken that often. Hence it totally makes sense that he would not understand, and a more logical way to solve the situation should have either been Google Translate or hiring employees or asking employees who might know them to communicate with him
2
@diyapatel264
Diya Patel
@diyapatel264 · 3:20

I just don’t understand adding gasoline by making it the breaking news

Something that I find very interesting is that this whole conversation was via text, so this employee could have easily just used some translating website like Google Translate Translate online and reply to this customer. So I don't understand why that idea did not occur to this employee. But I think a very simple solution to this is just to, first of all, hire more diverse employees who can speak multiple national languages, including Patel, so it's easier to communicate for the customers
2
@Rover_Phoenix
Sohini Joarder
@Rover_Phoenix · 1:58
It's a national language doesn't mean everybody should speak it. Yes, everybody might know it, but in local regions, local languages should be spoken. Language is a way of expressing your feelings, so that should never be imposed on somebody. But I don't understand why such a small issue gets such a big hype. And that is probably just maybe because of the name Zomato, because Zomato is already having so many issues in hand
2
@diyasabs
diya sabapathy
@diyasabs · 3:30
But, yeah, about this case, they should teach their staff and just like, apologize to the customer and move on and thank you so much for bringing up the topic. This is so interesting. I've never heard anybody else on Swell talk about this before
5
@Shaz
Shaz
@Shaz · 1:43

@diyapatel264 People have supported Zomato before though🤷🏻‍♀️

So a lot of people came in support for the delivery agent and supported Zomato. There was also another incident where a customer refused food from a delivery person of a different religion. Zometo called them out and a lot of people supported Zometo and called that person out as well. No, I don't think people are necessarily picking on Zomeato. I kind of don't agree that this customer capital had other intentions
@Wordsmith
Sreeja V
@Wordsmith · 2:04
And that was a big comfort, because every three years, when you move from one location to the other, it's very difficult to pick up the local language very quickly and in depth. So Hindi definitely came to my rescue. So to people who say that we don't want Hindi shout down our throats, I have one question. How is it that we are ready to accept English being shout down our throats? Why is it that we are very quick to embrace English?
4
@Shaz
Shaz
@Shaz · 0:41

@diyapatel264 Founder's tweet is irrelevant!

I definitely don't think that this customer care agent needs to be fired. They need to understand what they have done and learn from it and move on for the better. I kind of don't understand why the founder seems frustrated with people calling him out because I found this tweet which was pointed to him is that if you are running a business in a state and you're you don't know the language to interact with the people of that state and people are pointing that out
article image placeholderUploaded by @Shaz
@Shaz
Shaz
@Shaz · 0:35

@Rover_Phoenix Agree!Founder&company seem to be in contradiction on twitter

I agree with the part that social media does amuse and amaze all the time, and it does blow up a lot of the problems. They could have just compensated the customer well and asked to remove the tweet and sorted it out without the stream of tweets from the founder and from the company which were actually contradicting each other. But people like to fight it out in social media, I guess even if it's between the founder and his own company
@Shaz
Shaz
@Shaz · 1:10

@diyasabs same 😅 Also, There is NO national language in India!

Hey there. I smile and laugh throughout most of your swell reply because I kind of relate to some parts because I remember when I went to Delhi, people asked me the same thing, why don't you speak Hindi more fluently? I could speak briefly spoken Hindi, and I can understand it, but we're not too happy that I couldn't speak it fluently
@Shaz
Shaz
@Shaz · 2:03

https://youtu.be/g8sBNJU46bg @wordsmith yup!

Yes, I kind of don't agree with people opposing to learn Hindi. I feel it is a political agenda to keep the south from learning Hindi and from being included with the rest of the country and for joining together as the south. It's not like the north only has Hindi. Every state has its own language. Punjab, Bengal, Gujarat. They all have their own languages, but they also speak Hindi
@arushipatkey
Arushi Patkey
@arushipatkey · 2:46
If you don't have what I think is if you don't have a particular item, you either call that person and you directly refund them. And if you can't refund them, then you ask the customer and tell them that we don't have this. Can we replace that item with this item and send it to you at the same cost? So the main thing is you need to communicate now because it was a local restaurant and the person was from Tamil Nadu
2
@Darshini
Darshini Kumar
@Darshini · 1:38

@diyapatel264

Basically, they are like 10th, 11th, 12th passed out. They don't have much awareness. I guess. I know it's an easy thing to do, but I don't think many people working as customer care executives in the chat process are very much aware of that. Some of them, but again, we could have been a little tolerant. But the way he says that he's 100% sure that Hindi is our national language, I think everybody must know it
2
@Ramya
Ramya V
@Ramya · 2:15
You have admitted that your customer service executive was in the wrong, you have taken disciplinary action, and then a few hours later, you kind of go back on your words, you backtrack and then try to pin it all on the intolerance of the people of the States where you actually do business. I mean, that was the most ridiculous aspect of this whole issue. So even purely, I understand all that about the employee being very young and inexperienced and all of that
2
Swell user mugshot
0:000:00