@Nic572
Nic Ray
@Nic572 · 0:42

Should there be a customer rating system?

My question to the community is simple. Should there be a customer rating system, much like Ubers employed across all businesses. I think that it's quite unfair that customers can rate employees, but employees cannot rate customers. I've had a few instances at work and I've seen a few stories online about customers being wrong. So I'm leaning more towards yes, I want there to be a rating system for both customers and employees together

#speakUp #newbie #thoughtProvoking

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@Phil
phil spade
@Phil · 1:20

Great idea!

Nick, that'd be a great idea. I don't work in retail anymore. But when I did, I would have loved something like that because there were a couple of times that customers just had no clue and then file the complaint. And I would have to explain exactly the situation. And I've seen other situations in a retail environment where I've seen customers be wrong and just throw a fit. And I've stepped into those situations and corrected them
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@Cain
Zainul Cain
@Cain · 1:00
I think there should be a customer rating system, but instead of it being just numbers, it should also give some sort of context. Like if this person is a onestar, then he should have text that say things like angry, impatient and so on. Yeah. If it's like a five star, then it should also have text like very friendly, very patient. So on and going one step further. I think it would be great if there was one centralized customer rating system for multiple shops
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@CallMeMiles
Aron Miles
@CallMeMiles · 0:10
What's actually gained by this rating system, you as a retailer, shouldn't treat any customer any different based on how they are rated
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@Nic572
Nic Ray
@Nic572 · 1:51

@CallMeMiles your perspective is important too.

It sounds like you're not in favor of a rating system, but I kind of want to hear your thoughts behind that, because I want to try to get as many different perspectives as possible. It's good to see you're posing views. I think your opinion is important here as well
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