And she does this fascinating talk on empathy versus sympathy and basically is talking about how sympathy statements are coming from a place of selfishness and pity. And a lot of sympathy statements also come from people giving advice on what they would do in specific situations. And then she goes ahead to talk about empathy and how empathy is about one listening to the person, you don't necessarily need to say anything, putting yourself in their shoes, feeling with them and understanding where they are coming from with no judgment